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CPGRAMS

CPGRAMS is a 24×7 online platform available to citizens for lodging grievances related to public service delivery across all Ministries and Departments of the Government of India and States.

Key Features

  • Unified Portal: Connected with all Central and State Ministries/Departments.
  • Role-Based Access: Authorities access the system as per assigned roles.
  • Mobile Access: Available via Google Play Store and integrated with UMANG App.

Track Grievance Status

  • Each complaint gets a unique registration ID.
  • Status can be tracked online using this ID.
  • Feedback can be submitted after resolution.

Appeal Facility

  • If you’re not satisfied with the resolution, you can file an appeal.
  • The option to appeal appears when feedback is marked as ‘Poor’.
  • Status of appeals can also be tracked using the registration number.


Click Here to Register & Lodge Complaint