CPGRAMS
CPGRAMS is a 24×7 online platform available to citizens for lodging grievances related to public service delivery across all Ministries and Departments of the Government of India and States.
Key Features
- Unified Portal: Connected with all Central and State Ministries/Departments.
- Role-Based Access: Authorities access the system as per assigned roles.
- Mobile Access: Available via Google Play Store and integrated with UMANG App.
Track Grievance Status
- Each complaint gets a unique registration ID.
- Status can be tracked online using this ID.
- Feedback can be submitted after resolution.
Appeal Facility
- If you’re not satisfied with the resolution, you can file an appeal.
- The option to appeal appears when feedback is marked as ‘Poor’.
- Status of appeals can also be tracked using the registration number.